Policy
Returns & Exchange
Because every creation is made to order and customized to you, we do not accept returns, exchanges, or cancellations once an order is booked.
Quality Assurance
- Every step of your order — embroidery, fitting, and final look — is shared with you over close-up WhatsApp video and reels for your approval before dispatch, so there are no surprises when your piece arrives.
- Once a parcel is opened, we are unable to accept claims for defects, as the piece has already been reviewed and approved by you at each stage before dispatch.
Cancellations
Orders cannot be cancelled once booked and confirmed with the advance payment.
Fitting Alterations
Minor fitting adjustments are accepted within one week of receiving your piece.